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FAQs
Fees

What Will You Charge?

Details of our fees are included in our Terms and Conditions.

If it turns out you’re not owed a refund you won’t have to pay a thing. That’s right: no refund = no fee. So it’s definitely worth getting us to check.

If you are owed a refund, we offer among the lowest commercial rates in New Zealand — an 18% fee (minimum $18, maximum $500).

Fees are automatically deducted from the refund. So while you might get a surprise windfall, you won’t get a surprise bill. If you have not supplied a bank account, then please talk to us about supplying a cheque (there is a charge). There is no charge for ID verification.

You might be charged a $25 fee if your refund requires extra admin. Things like cancellation and re-issue of cheques, bank account errors, overseas bank transactions, or errors in the info you give us.

If Inland Revenue requires a non-refund IR3 to be filed, please refer to our fee structure for pricing.

A $5 unsolicited payment fee applies to any unexpected payments we receive from IR on your behalf.

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